Frequently Asked Questions:
Why choose MFG/EDP?

Five reasons:

  1. Support. Calling for support is a call for help. Complicated phone systems and web sites can't always provide you with answers. MFG/EDP associates can provide answers and they respond directly in person to all support calls.

  2. Application Quality. Since MFG/EDP has developed and marketed business solutions for 25 years we've been able to incorporate best in class functionality into all of our applications. This breadth of functionality is a direct result of MFG/EDP listening and responding to the needs of our customers (regardless of size).

  3. Application Scalability. Our software is not priced per user, nor is it based upon server size. Our software is priced per running instance. You are entitled to an unlimited number of users (please contact MFG/EDP regarding certain restrictions).

  4. Hardware Scalability. iSeries servers come in all sizes the only differentiating factor is performance. A small iSeries server utilizes the same powerful industry leading DB2 relational database as a high-end multi-million dollar iSeries server.
    Small companies with few users can opt for a small server and simply upgrade their hardware as needed while protecting their application investment.
  5. Reliability - MFG/EDP's solutions were developed to run on IBM iSeries servers for three specific reasons:
    * A single iSeries server delivers better than 99.9% availability per year. Your mission critical applications are up and running around the clock.
    * A virus has never affected an iSeries server.
    * 24x7 Hardware Maintenance
What do our customers say?

Regarding Purchasing On-Line:
"Since our installation in 1996, MFG/EDP has provided excellent customer service and has always been prompt and helpful in answering our questions. MFG/EDP has also been agreeable to enhancing software to better meet our needs and prompt in making the programming changes."

"We are in our second year of using the MFG/EDP Purchasing and Inventory software and are very pleased with the system. We went live in 1999 and had our easiest and most accurate inventory in our 50+ years. The two factors that contributed most were the custom modifications made because of our highly regulated business and the rapid, knowledgeable support we continue to receive today."

Regarding First Level (parts manufacturing): "We have been using MFG/EDP's software for over ten years. We started with one division; the implementation, support, and benefits derived from this installation led us to establish the package as our preferred software. We now have the package running in five divisions including a screw machine operation, a precision machining facility and a stamping and brazing plant. It is a quality package supported by quality people. They have constantly improved and enhanced their product, and it has proved to be a superior software value for us"

"MFG/EDP's staff has developed software and guided us from inception to conclusion with our new ERP system, We recommend the services of MFG/EDP to anyone who needs assistance planning and implementing software."

"Our company uses the MFG/EDP system that we have in place as a sales tool. Potential customers are always impressed with the wide range of capabilities that your software offers. They always leave feeling confident that our system will allow us to service their accounts to their satisfaction."

"Sales have grown to (proprietary number) millions last year. We have done this with two full-time and one part-time person in the office. This includes doing payroll for 50 people and all estimating, scheduling, shipping and purchasing. We also use the quality system."

"We assess our suppliers on total value (quality, service, delivery and price). MFG/EDP has been one or our highest rated suppliers."

Regarding Enterprise (distribution manufacturing): "MFG/EDP replaced our custom, high-volume catalog order entry system and integrated it with their accounting, purchasing and inventory systems. In addition, they incorporated the customer features unique to our business. We are very satisfied with the support and response to any questions we have and would recommend MFG/EDP to anyone seeking new software."

Regarding customer support: "During the three years we have been calling you with our support questions I cannot think of one time that we were not able to talk to someone immediately."
"We have been associated with MFG/EDP since 1984. In a world where technology changes constantly, it's been very rewarding to be partnered with the constant dependability of MFG/EDP."
Can MFG/EDP's solutions be customized?
MFG/EDP realizes that companies obtain a strategic advantage over one another by differentiating themselves. With that in mind, we will customize any MFG/EDP product at your request to your exclusive and confidential requirements.
All customizations are delivered to you as soon as they pass through development and testing.
* Customizations do not void your support agreement. Please contact MFG/EDP regarding certain restrictions. * Professional services charges apply to all customizations.
Do MFG/EDP's solutions support multiple companies?
One instance of any MFG/EDP solution can support up to 99 companies. Please contact MFG/EDP regarding certain restrictions.
Can a module of an MFG/EDP solution be purchased as a stand-alone product?
Yes. MFG/EDP will sell portions of a product. For example, you can buy just the purchasing module of our Purchasing / Inventory solution.
How are MFG/EDP's solutions priced?
Our solutions are NOT priced based upon the number of users or iSeries server size. Our software is priced per running instance. You are entitled to an unlimited number of users. Please contact MFG/EDP for current pricing and certain restrictions.
On what platforms do MFG/EDP's solutions run?
First Level Parts Manufacturing, Purchasing On-Line, Financial Controls and Enterprise all run on the IBM iSeries application servers. Euphrates runs on IBM iSeries servers, UNIX and Microsoft platforms.
What types of custom programming services are available?
Since MFG/EDP has more than 25 years of experience in providing large solutions we are able to provide a broad range of custom programming services:
* Single user application development (usually a stand-alone PC application)
* Mid-size multi-user application development
* Large scale multi-user application development
For what type of web development are custom programming services available?
Web development is available on:
* Microsoft's Internet Information Server using Active Server Pages, Java or ColdFusion
* The iSeries Apache Internet Server using Java